Frequently Asked Questions

  • Getting started with Knight Payments is fast and straightforward. Most applications are reviewed and approved the same day, so you can often begin processing immediately. Once approved, we move quickly to set up your equipment and integrations to match your business needs — all without delays or unnecessary hurdles. Most systems can be configured in just a few business days, and we handle the heavy lifting for you.

    For more complex setups — such as restaurant POS systems like Aloha or Figure with custom menus, online ordering, seating layouts, kitchen displays, and printers, or retail systems like Retail Pro or Square with detailed inventory, categories, and modifiers — setup may take a bit longer to ensure everything is built exactly to your specifications. We take a detail-first approach, providing hands-on support through installation, implementation, and training so your system runs efficiently and works the way your business does from day one.

  • Yes — Knight Payments offers free card terminals and Point-of-Sale systems to qualified merchants, including many popular card terminals and Clover solutions. While not all equipment qualifies for free placement, most merchants do qualify, and we make the process simple and transparent.

    A quick call or short meeting is all it takes to determine eligibility and identify the best setup for your business. Our goal is to ensure you get the right equipment at the most affordable cost — without long-term contracts, hidden fees, or unnecessary upgrades.

  • Knight Payments was built to be the partner merchants rarely get — one that truly fights for their best interests. We offer transparent, upfront pricing with no long-term contracts, no hidden fees, and no surprise rate increases, so you always know exactly what to expect.

    What truly sets us apart is our people-first approach: dedicated local agent support (not just a 1-800 number), award-winning service, and free equipment options for qualified merchants — all backed by industry-leading technology designed to protect your profits. Simply put, we serve as your first line of defense in an industry that often works against business owners.

  • We believe in clear, upfront pricing — no hidden fees, no surprises. Our job is to defend your margins by ensuring you receive fair, transparent rates you can trust from day one.

    Processing fees typically consist of the wholesale cost set by the card-issuing banks and card brands (interchange and assessments), plus our clearly disclosed markup — or, depending on the POS system and pricing program you choose, those fees can be largely passed to the customer through fully compliant surcharging or dual-pricing programs that eliminate up to 95–99% of processing costs.

    Our complimentary rate analysis and savings proposal will show you exactly how your fees are structured and the savings opportunities available when you partner with us.

  • We support all major credit and debit cards, contactless payments, mobile wallets, ACH bank transfers, and more. Our solutions are designed to meet your customers where they are while protecting your profits.

  • No. Knight Payments offers flexible, no long-term agreements and no early termination fees. We believe you should stay with us because of value and service — not because you’re locked in.

  • There’s a great chance that we can! We integrate with a wide range of POS systems, online business management systems, accounting software like QuickBooks, and ERP systems like NetSuite. We ensure everything is set up correctly from the start to maximize efficiency and eliminate costly disconnects.

  • Yes, we do. Our team specializes in navigating complex or high-risk industries while advocating for fair pricing and stable processing — something many providers won’t do.

  • Surcharging and dual pricing allow businesses to offset or completely eliminate card processing fees in a compliant and transparent way. We handle the setup and compliance with proper signage so you can protect your margins without risking customer trust.

  • PCI compliance helps protect sensitive cardholder data and reduces your risk of fraud or penalties. We guide you through compliance and support you every step of the way — so you’re never left to figure it out alone.